What if I receive a 301 when transferring data to TrustSource?

Question:

I applied the plugin as described in various knowledgebase-articles. But I always do get a 301 error. How to resolve?

Answer:

The reason to that is the wrong URL. Since our branding changed, we did not yet update all plugins. Some still point to the old URL https://ecs-app.eacg.de instead of https://app.trustsource.io

The 301 was supposed to resolve this, but the the plugins have not yet being updated or handling the response automatically. However, we repioritized the issue with DEV and hope, that it will be completed in a few weeks.

It could be done by extending the Config as follows:

ecsPlugin{
 userName = 'LOGINNAME(e-mail) GOES HERE
 apiKey = 'YOUR API KEY GOES HERE'
 projectName = 'THE NAME OF YOUR PROJECT'
 baseUrl = 'https://app.trustsource.io/'
}

If you do not feel happy to exchange the URL by yourself and there is no newer version available, please feel free to reach out to support@trustsource.io  for further assistance with older Plugins.