Managing a FOSS-inquiry is not a simple task. You need to
- record the inbound request,
- provide a reasonable answer within a certain amount of time
- ensure the request is processed accordingly
- provide a sound and legally correct resolution
- document the whole procedure
OpenChain requires a compliant organization to provide a sound process. This might be a time consuming and painful effort, as your typical service desk might not have the right skills to provide such sophisticated handling.
In that case we offer you to outtask this to EACG Operations Service, the organization operating TrustSource and providing this service for EACG and TrustSource. This will create trust into your competency as well as provide you with a simple subscription type professional process.
Please contact our sales at sales @ eacg.de or through our web form for more details on how it works.
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